We are hiring Bilingual Sales Consultants, fluent in English and Spanish, to connect with our diverse client base. You will reach out to people who have asked about our clients' services, understand what they need, and book them into consultations. It is fast-paced, performance-driven work.

What you will do

• Hold consultation and discovery calls with prospects who speak English or Spanish.
• Turn interest into booked appointments through clear, persuasive conversation.
• Follow up so appointments are kept, and rebook any that are missed.
• Use scripts, tools and the CRM to manage leads and schedules, and record every conversation accurately.
• Stay professional and empathetic on every call.
• Work with team leaders to hit daily, weekly and monthly targets.
• Take part in regular training and coaching.

What you bring

• Fluent English and Spanish, spoken and written.
• At least one year in a competitive sales environment.
• Strong persuasion and negotiation skills.
• Strong communication, listening and interpersonal skills.
• Confidence with computers, phone systems and CRM tools.
• The ability to multitask at pace.
• Reliability, punctuality and a focus on goals.
• Flexibility to work some evenings and weekends.

Our Support team helps customers get unstuck, quickly and warmly. As a Technical Support Specialist you report to a Team Lead and work across live chat, phone, email, video calls, recordings and help-desk software.

What you will do

• Give every customer a warm, friendly, effortless experience.
• Investigate tickets with our Senior Agents when an answer is not immediate, and pass your findings to the right people.
• Write guides and walkthroughs that help customers help themselves.
• Document solutions and keep up with platform updates.
• Help shape the next version of a world-class support experience.

What you bring

• At least two years in a technical support or customer service role.
• A real willingness to help, and patience explaining complex issues.
• Curiosity that goes past the surface of a problem.
• High emotional intelligence.
• Basic front-end web knowledge (HTML, CSS, JavaScript) and the drive to keep learning it.
• An understanding of the software development lifecycle, or real enthusiasm to learn it.
• An understanding of HTTP, and a basic understanding of DNS and SSL.
• A basic understanding of email deliverability and what affects it.
• Typing at 45 words per minute or faster.

Bonus points

• Experience with software in a customer experience or support environment.
• Liquid code, and building websites on platforms such as WordPress and Shopify, back end and design.
• Configuring websites and DNS records with providers such as GoDaddy and HostGator.
• Creating and distributing educational content on platforms such as Udemy, Thinkific or YouTube.
• Designing marketing campaigns and using platforms such as Mailchimp.
• Administering and maintaining CRMs.
• API and webhook configuration with tools such as Zapier.
• Strong front-end web development knowledge (HTML, CSS, JavaScript).

We are building a dedicated outbound telesales team for a major telecommunications campaign, and we are hiring our first class of Sales Consultants now.

The role

• Make and take sales calls from our Port of Spain centre on a modern cloud contact-centre platform.
• Turn warm leads into activations for household telecommunications services.
• Full-time shifts.

Training that sets you up to win

A structured classroom programme, then a coached nursery period. You go live supported, not cold.

What you bring

• Confidence on the phone and resilience when the answer is no.
• Quick rapport with people you have just met.
• Active listening for buying signals, and the willingness to ask for the sale.
• Solid English literacy.
• About a year of sales or customer-contact experience.

What happens after you apply

Shortlisted candidates complete an aptitude and literacy test, a live sales role-play, and a panel interview with HR and Operations.