Your future starts here.

A few details. A little about you. One step closer to your next opportunity.

Solve the problem. Look after the person.

Our Support team helps customers get unstuck, quickly and warmly. As a Technical Support Specialist you report to a Team Lead and work across live chat, phone, email, video calls, recordings and help-desk software.

What you will do

Give every customer a warm, friendly, effortless experience.
Investigate tickets with our Senior Agents when an answer is not immediate, and pass your findings to the right people.
Write guides and walkthroughs that help customers help themselves.
Document solutions and keep up with platform updates.
Help shape the next version of a world-class support experience.

What you bring

At least two years in a technical support or customer service role.
A real willingness to help, and patience explaining complex issues.
Curiosity that goes past the surface of a problem.
High emotional intelligence.
Basic front-end web knowledge (HTML, CSS, JavaScript) and the drive to keep learning it.
An understanding of the software development lifecycle, or real enthusiasm to learn it.
An understanding of HTTP, and a basic understanding of DNS and SSL.
A basic understanding of email deliverability and what affects it.
Typing at 45 words per minute or faster.

Bonus points

Experience with software in a customer experience or support environment.
Liquid code, and building websites on platforms such as WordPress and Shopify, back end and design.
Configuring websites and DNS records with providers such as GoDaddy and HostGator.
Creating and distributing educational content on platforms such as Udemy, Thinkific or YouTube.
Designing marketing campaigns and using platforms such as Mailchimp.
Administering and maintaining CRMs.
API and webhook configuration with tools such as Zapier.
Strong front-end web development knowledge (HTML, CSS, JavaScript).

Before you begin

Your résumé, as a PDF or Word document
One photo ID if you have it to hand (optional for this role): both sides of your national ID card, your passport photo page, or your driver's permit
An education certificate is optional for this role. If you have one, you may add up to three: CSEC or CXC, a secondary school diploma, a GED, or a trade or vocational certificate

Your privacy

I have read DirecOne's Privacy Notice 2026-10-v1 and agree to the Terms of Use 2026-10-v1. I confirm that the information and documents I submit are mine and are accurate to the best of my knowledge. (required) Optional: I would like DirecOne to keep the recruitment information described in its Privacy Notice for up to twenty-four calendar months from this choice and email me about other vacancies that may suit me. I can withdraw at any time through the link in an invitation or by contacting hr@direcone.com. Leaving this box unticked does not affect this application.

Your next chapter, one step at a time.